Banner2:

Volunteer

Become a volunteer

Two women sit together looking intently at a laptop screen. The woman on the left is wearing a blue denim jacket and has her hair tied back. The woman on the right has long brown hair and she is wearing a dark shirt and red lipstick.

 

CABs all over Scotland are powered by Volunteers who do a variety of jobs from administration and advising to fundraising and social policy support.

Volunteers of all ages and from all walks of life learn new skills and gain immense satisfaction from helping others. Not to mention joining friendly, committed teams.  

You don’t need to have any particular qualifications, as we offer training and mentoring. However, the following are helpful in every role:    

  • Good listener
  • Can work in a team
  • Can read and write English, and do basic arithmetic
  • Open–minded and non-judgemental
  • Enjoy helping all kinds of people
  • Be prepared to commit around 4 hours each week

Here is some previous feedback from Volunteer Advisers:

“The team were so welcoming and someone is always available to provide guidance and support”
“The training was great! I’ve learned so much and can now use this to help people in Clacks by giving advice through the general services”
“I really feel like in the time I volunteer I can make a difference in my community”

We have an award-winning volunteer team! At the 2025 CTSI Volunteer Awards Ceremony, our Chair Laura Ferguson won the Trustee of the Year award. As a collective, our volunteers were also nominated for the Community Group and Community Champion of the Year awards.  

If you would like to volunteer with us or want to find out more, we’d love to hear from you!

Contact us on 01259 219404 or fill out the application form in the link below to apply!

(Also available in Word format by emailing [email protected] or you can pick up a paper application form at the bureau).

Our Voluntary Roles

Our volunteer roles are extremely rewarding and develop key skills which can be taken forward into future employment.

For role descriptions and information on how to apply, expand the sections below.

Summary of role

To help provide effective and efficient advice to members of the public.

Main Duties

•    Interviewing clients – listen to the client and let the client explain the problem.  Help the client to clarify the issues by exploring the problem and asking questions
•    Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients 
•    Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do
•    Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent.
•    Complete clear case records
•    Recognise the root cause of problems and participate in taking action

Attributes needed for the role

•    Excellent communication skills (verbal and written)
•    Open, approachable and enthusiastic
•    Able to sift information and extract what is relevant
•    Respectful of view and values which may be different from your own
•    Able to work within a team
•    Able to work with computers
•    Willing to undertake training for the role

To apply and arrange an introductory meeting, please complete this form.

As a receptionist, you will be the clients’ first point of contact with the bureau and will make sure they are given a warm and efficient welcome and are aware of what will happen during their visit.

Main Duties

•    Welcoming clients and anyone they have with them    
•    Explaining waiting times and procedures to clients
•    Telling people what the CAB can do in a way that suits them 
•    Working within agreed bureau systems and procedures
•    Answering the telephone and passing on callers to the appropriate person or taking a message
•    Creating and updating client records in the electronic recording system

Attributes Needed for the Role

  • Committed to the aims and principles of the Scottish CAB Service
  • Organised and systematic
  • Understand the importance of CAB work
  • Have good communication skills
  • Willing to attend training and other meetings

To apply and arrange an introductory meeting, please complete this form.

Do you want to help your local Citizens Advice Bureau support your local community? We are looking for new Trustee Board Members to join us. 

As a Board Member, you are responsible for the strategic management of the Bureau. Each CAB is a separate registered charity and for your local bureau to be effective, a wide range of experience is required. At Clackmannanshire CAB we welcome Board Members who are enthusiastic about sharing their skills to help their community. The Board’s role is to provide overall governance for the Bureau, to set strategic direction, and to ensure that, as an organisation, we are providing the services required to support the community. 
What might you be doing? 

•    Attend Board meetings regularly (approximately six per year) and sit on interview panels as and when required.
•    Take an active part in the discussions at the meeting.
•    Get involved with Board sub committees.
•    Take an interest in the work of the Bureau.
•    You might have a specific skill you can bring to the Board (eg financial management, human resources or fundraising).
•    Help set policies, local objectives and bureau projects.
•    Provide enthusiastic support for Bureau volunteers and staff locally. 

To apply: Please send us your CV to [email protected] 
For further information on the role of a trustee, visit: https://www.cas.org.uk/get-involved/volunteer-citizens-advice-bureau