About us

Clackmannanshire CAB has been delivering free, impartial and confidential advice to Clackmannanshire residents for over 50 years. We continue to deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives.

We offer a "multi-channel" service via telephone, email and face-to-face, with drop-in available (9.30am to 2.30pm, Monday to Friday)

As a registered charity, we rely on the work of our volunteers to continue to provide our important General Services. In addition, we offer a number of specialist projects, allowing us to offer extensive support to some of the most vulnerable within our community. We have been successful in securing funding from a variety of different sources and would like to thank all our funders for allowing us the opportunity to help improve the lives of people in Clackmannanshire.

We currently have more than 45 staff and volunteers delivering these essential services to the community.
As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.
 

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

We are delighted to have received accreditation under the Scottish National Standards for Information and Advice Providers (SNSIAP) to deliver advice and assistance up to and including type III in the areas of Housing, Welfare Benefits and Money / Debt.  This is the highest accreditation possible and was only achievable through the hard work and dedication of our staff and volunteers.

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Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.